Overview

• Getting acquainted with the Outlook screen
• Outlook Today
• The Outlook Bar, Folder List, Reading Pane and Dynamic Toolbars

Help!

• Using the Office Assistant
• Using the Outlook Help facility

Managing messages

• Opening, sending and receiving messages
• Using the Global Address Book (GAL)
• Using the Personal Address Book (PAL)
• Understanding To, CC and BCC
• Viewing sent messages
• Replying to, forwarding and printing a message
• Saving and retrieving a draft message
• Navigating through messages in the Inbox
• Flagging a message for follow-up
• Changing the read status of a message
• Sorting messages
• Managing deleted messages
• Using folders to organise the mailbox
• Printing a message or the message summary

Working smartly with messages

• Using the Out-of-office assistant
• Creating and using a signature
• Attaching a file to a message
• Opening, saving and printing an
  attachment
• Using hyperlinks within a message
• Using the Office Clipboard
• Requesting a Read Receipt
• Requesting a Delivery Receipt
• Recalling a message
• Using voting button

Contacts

• Creating, editing and deleting a contact
• Adding a contact from the same company
• Viewing contact information in different ways
• Flagging a contact for follow-up
• Printing contact information

Calendar

• Scheduling appointments and meetings
• Creating an all-day-event
• Responding to a meeting invite
• Tracking responses to a meeting invite
• Rescheduling an appointment or meeting
• Scheduling a recurring appointment or meeting
• Cancelling or rescheduling a meeting or appointment
• Printing a schedule

Tasks

• Creating, editing and deleting a task
• Creating a recurring task
• Assigning the task to someone else
• Accepting or declining a task
• Printing a list of tasks

Notes

• Creating, editing and deleting a note
• Resizing and moving a note
• Colour-coding your notes
• Printing note information

Effective Outlook management

• Categorising your Outlook items
• Customising the Master Category List
• Creating, deleting, moving and using folders to organise mail
• Finding an Outlook item
• Cross-contaminating Outlook items