Customising the Outlook interface

• Changing the size of the panes
• Customising the Outlook bar
• Working with folders and windows
• Using folders to organise mail
• Using the shortcuts bar
• Changing the position of the Reading pane

Using different message formats

• Choosing the native Outlook editor or Microsoft Word
• HTML, Rich text and Plain Text
• Choosing a format for internet recipients

Using HTML features in messages

• Font, paragraph and page formatting
• Bullets and numbering
• Inserting an HTML separator bar
• Using coloured and graphical backgrounds
• Choosing and customising an Outlook stationery design
• Creating, editing and using signatures using advanced formatting
• Applying styles
• Inserting and positioning graphics into message text

Working smarter with Outlook

• Attaching a file to a message
• Attaching an Outlook item to a message
• Linking to a web page, e-mail address, a shared file or another section
• Managing message trails
• Creating and using a message template

Changing message options

• Message priority & sensitivity
• Creating voting buttons, voting and counting the votes
• Requesting a Delivery Receipt
• Requesting and responding to a
  Read Receipt
• Redirecting replies to someone else
• Delaying the delivery of a message
• Putting a shelf life on a message

Advanced Contact Features

• Microsoft Exchange & Pop users
• Using Global and personal address lists
• Finding a contact
• Creating and modifying your own contact
• Tricks to entering name, address, phone and e-mail information
• Including a contact’s mug-shot
• Re-using company information
• Creating and modifying a distribution list
• Addressing and expanding a distribution list
• Sending a letter to a contact
• Sending a contact’s details to someone and saving them when received
• Using v-Cards

Importing / exporting Outlook data

• Creating a backup of your inbox or contacts
• Importing a list of contacts
• Importing an Excel contact list into Outlook
• Importing Access data into Outloo

Advanced Meeting features

• Appointments, meetings and events
• Scheduling a meeting
• Using Date Descriptions
• Colour-coding a meeting
• Booking shared resources
• Resolving conflicts with existing meetings
• Responding to a meeting invite
  Checking responses to meeting invites
• Schedule a recurring meeting
• Adding a message to a meeting
• Printing calendar information

Mail merging with Outlook contacts

• An overview of the mail merge concept
• Selecting mail recipients
• Initiating the mail merge
• Completing the source document
• Editing the recipient list
• Reviewing the merge letters
• Merging to a new document
• Merging direct to the printer
• Merging to e-mail
• Label merge

Customising a view

• What is a view?
• Using the Advanced toolbar
• Switching to another view
• Creating your own view
• Choosing which fields are shown in a view
• Grouping, sorting and filtering data in a view
• Changing the look and feel of the view
• Highlighting particular items in your view
• Using automatic formatting to highlight selected messages or contacts
• Changing the field format
• Testing out your view

Using Rules to handle mail

• An overview of the Rule & Alerts concept
• Creating a new rule
• Specifying criteria for the rule
• Specifying how to handle identified messages
• Stating exceptions to the rule
• Running, editing, deleting and switching off the rule
• Exporting and importing rules
• Creating a rule based on a message

Maintaining e-mail accounts

• Creating a new e-mail account
• Viewing or changing an e-mail account

Using shared folders

• Why share folders?
• Allowing other users to view your folder
• Assigning more general permissions
• Accessing another user's folder
• Public Folders
• Posting a discussion item to a public folder

Archiving old data

• Why does data need to be archived?
• Archiving folders automatically
• Overriding the AutoArchive settings
• Preventing items in a folder from being archived
• Archiving folders manually